We believe in providing the best possible experience at VirtuSphere Games, and we want you to be completely satisfied with your time spent here. If for any reason you are not satisfied with your VR game experience, please let us know within 7 days. We offer a full refund for game rentals and event bookings if you're not completely satisfied. For cancellations of group bookings or events, please notify us at least 48 hours in advance to receive a full refund. We aim to process refunds promptly and always strive to resolve any concerns quickly. Your satisfaction is our priority.